# Self-Guided Program Onboarding

## Get started with confidence

Our structured onboarding program is a series of tutorial videos designed to teach you the fundamentals of Academy and get you creating courses quickly. Learn platform essentials, best practices, and how to make the most of Academy's features.

- Getting Started in Academy
- Program Setup
- Building Course Content
- Creating Assessments and Diagnostics
- Managing Your Course

## KNOWLEDGE BASE

### Comprehensive guides and help documentation

Our knowledge base covers everything from basic navigation to advanced features. Search by topic, browse by category, or follow step-by-step tutorials to master Academy.

- Getting started guides
- Platform navigation
- Feature documentation
- Troubleshooting tips
- Best practice articles

## TECHNICAL SUPPORT

### Help when you need it

Access technical support for troubleshooting and platform questions. Our friendly, Australia-based support team is here Monday to Friday during business hours to help you resolve issues and answer questions.

- Platform troubleshooting
- Technical questions
- Bug reports
- Account assistance

## Need more support?

Take a look at our support services and professional services.

**Support Services**  
Need expert guidance as you build? Our collaborative services provide hands-on assistance including guided builds, course rebuilds and recontextualisations.  
[Explore support services](https://guroo.academy/support/collaborate-with-guroo)

**Professional Services**  
Want us to handle the heavy lifting? Our professional services team can design, build, and manage your programs from start to finish.  
[View professional services](https://guroo.academy/support/professional-services)

## Let's discuss your needs

We'll help you identify the right combination of support services for your organisation. Whether you need help with specific challenges or comprehensive support, we're here to create a solution that works for you.