Self-Guided Program Onboarding

Get started with confidence

Our structured onboarding program is a series of tutorial videos designed to teach you the fundamentals of Academy and get you creating courses quickly. Learn platform essentials, best practices, and how to make the most of Academy's features.

Getting Started in Academy
Program Setup
Building Course Content
Creating Assessments and Diagnostics
Managing Your Course

KNOWLEDGE BASE

Comprehensive guides and help documentation

Our knowledge base covers everything from basic navigation to advanced features. Search by topic, browse by category, or follow step-by-step tutorials to master Academy.

Getting started guides
Platform navigation
Feature documentation
Troubleshooting tips
Best practice articles

TECHNICAL SUPPORT

Help when you need it

Access technical support for troubleshooting and platform questions. Our friendly, Australia-based support team is here Monday to Friday during business hours to help you resolve issues and answer questions.

Platform troubleshooting
Technical questions
Bug reports
Account assistance

Need more support?

Take a look at our support services and professional services.

Support Services
Need expert guidance as you build? Our collaborative services provide hands-on assistance including guided builds, course rebuilds and recontextualisations.
Explore support services

Professional Services
Want us to handle the heavy lifting? Our professional services team can design, build, and manage your programs from start to finish.
View professional services

Let's discuss your needs

We'll help you identify the right combination of support services for your organisation. Whether you need help with specific challenges or comprehensive support, we're here to create a solution that works for you.